We offer 30 day returns on our Jewelry, J.F.Y. Non-Personalized Accessories Collection Products . You can return any items that are broken, damaged, or are the wrong item or if the item is not suitable for you by notifying us within 7 days of delivery and returning the item(s) to us, for a full refund or replacement. Personalized items are non-refundable. If you have any concerns please email us at firstname.lastname@example.org
Shipping is not refunded on returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
We need to be notified within 7 days for non- clothing items of any return(s) prior to returning your item. And 24 hours for clothing items.
We offer refunds or exchanges for Clothing within 7 Business Days.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
You will receive an immediate email from us with the tracking information once orders have been shipped.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Non-personalized items, jewelry and accessories ship within 1 to 3 business days. Personalized items and clothing ship within 2-10 business days. IMPORTANT: This may not include transit time.
DO YOU SHIP TO PO BOXES?
Unfortunately we do not ship to PO boxes at this time.
DO YOU SHIP INTERNATIONALLY?
Not at this time
DO YOU OFFER FLAT RATE SHIPPING?
Shipping is free when you spend $40 or more for non-clothing items. Otherwise we charge a flat shipping fee of $6.25 And $4.99 flat rate shipping for women's clothing.
Our website will automatically calculate this for you.
If you require assistance, please feel free to contact us via email at email@example.com or by Phone at (800)-821-0293, Monday through Friday from 10.00 A.M. to 6.00 P.M. EST. Please allow up to 48 hours to respond to emails.
For Shout-Outs, Ratings or Comment's on your experience. Please contact us via e-mail at firstname.lastname@example.org